Terms & Conditions

These terms apply to every order you place with Sands of Arabia, whether on WhatsApp, by phone, by email or on our website. Please read them before you order. They don't affect your legal rights as a consumer.

About us

Sands of Arabia, 90 Empress Street, Accrington, Lancashire BB5 1SG. Email hello@sandsofarabia.co.uk, phone or WhatsApp +44 7471 086777.

Ordering

• Online: add products to your basket and tap Checkout securely. When you pay, you're offering to buy those products. Your card is first checked and the amount held; we only take the payment once we've confirmed the items are in stock. Our contract starts when we take your payment, and we'll email you to confirm your order.
• On WhatsApp, by phone or by email: when you send us your basket or place an order, you're offering to buy those products. We'll confirm availability and the total with you, and our contract starts when we confirm your order and you've paid.
• If we can't accept your order, for example because the last one has just been bought by someone else, we'll tell you and won't charge you. If you paid online, the amount held on your card is released and never taken. If you've already paid, we'll refund you in full.

Prices and payment

• Prices are in pounds sterling and include any VAT that applies. UK delivery is included in our prices, so there's no separate delivery charge.
• Where we show an RRP, it's the brand's recommended retail price, so you can see the saving.
• Some products come in different sizes, each with its own price. The price you pay is the one for the size in your basket.
• If we've made an obvious pricing mistake, we'll contact you before going ahead, and you can cancel for a full refund.
• Paying online: we accept debit and credit cards, Apple Pay and Google Pay. Payments are processed securely by Stripe. We never see or store your full card details. Payments appear on your statement as SANDS OF ARABIA.
• Paying another way: for orders on WhatsApp, by phone or in person, we'll tell you the ways you can pay when we confirm your order.

Products

• Everything we sell is authentic and sourced from the brands or their official distributors.
• Photos are as accurate as we can make them, but colours and packaging can vary slightly, and brands sometimes change their packaging.
• Fragrances, oils and incense contain natural and aromatic ingredients that some people are sensitive to. Check the ingredients, try a little on your skin first if you're unsure, keep products away from children, and use incense and oud in a well-ventilated room, never unattended.

Delivery

We deliver to UK addresses only, with Royal Mail Tracked 48. Orders placed by 4:30pm on a working day are posted the same day. You can also collect your order from our address above by arrangement. Full details are on our Delivery & Returns page. The products become yours, and your responsibility, once they're delivered to you or to someone you've nominated.

Your right to cancel

If you order without visiting us in person, you can usually change your mind within 14 days of receiving your order, without giving a reason.

• Tell us within those 14 days by WhatsApp, phone or email (you can use the form below, but you don't have to), then return the items to 90 Empress Street, Accrington, Lancashire BB5 1SG within 14 days of telling us.
• Please return items in their original packaging. You can open an item to look at it as you would in a shop, but if it's been used or damaged beyond that, we may take the drop in its value from your refund. You pay the return postage, unless the item is faulty or we sent the wrong thing. If we send you a prepaid return label, we'll take its cost from your refund.
• We'll refund the price you paid within 14 days of getting the items back (or proof you've sent them), to the way you paid. Refunds to a card, Apple Pay or Google Pay go back through Stripe and usually show in your account within 5 to 10 working days.
• Hygiene exception: fragrances, perfume oils, incense and similar sealed goods can't be returned once you've opened or unsealed them, unless they're faulty. This is allowed under the Consumer Contracts Regulations for health and hygiene reasons.

Cancellation form. If you'd like to use it, copy this into an email or message to us:

To Sands of Arabia, 90 Empress Street, Accrington, Lancashire BB5 1SG, hello@sandsofarabia.co.uk: I hereby give notice that I cancel my contract for the sale of the following goods: [items]. Ordered on [date] / received on [date]. Order number: [number]. Name: [your name]. Address: [your address]. Date: [today's date].

Faulty, damaged or wrong items

If something arrives faulty or damaged, or isn't what you ordered, contact us as soon as you can with your order details and a photo. Under the Consumer Rights Act 2015 you can reject a faulty item within 30 days for a full refund. After that, we'll repair or replace it, or refund you. We'll cover the return postage for faulty or wrong items.

Our responsibility to you

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or not using reasonable care. We're not responsible for losses that weren't foreseeable, or for business losses. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

Events outside our control

We're not responsible for delays caused by events outside our control, such as courier disruption or severe weather. If one affects your order, we'll let you know, and you can cancel for a full refund.

Your account

You don't need an account to order. If you create one on our website, you can see your past orders and save a delivery address to fill in at checkout.

• Please give a real email address you can access, and keep your password to yourself. You're responsible for orders placed with your account.
• You must be 16 or over to create an account.
• We may close an account that's used for fraud or to break these terms. We'll tell you why unless the law stops us.
• You can delete your account at any time on the website. See Delete Your Account for what we delete and what we have to keep.

Our website

The text, photos and design of this website belong to Sands of Arabia or are used with permission. Brand names and logos belong to their owners. Please don't copy them without permission.

Complaints and the law

If you're unhappy, contact us first and we'll do our best to sort it out quickly. These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.

Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones on this page when you placed it.

Last updated: 8 October 2026